Every IT request answered, on time, on record.
A helpdesk for organisations with many staff or branches: requests come in by email or a simple web form, get assigned and tracked against agreed response times, and nothing falls through the cracks.
What your IT team gets.
Tickets from anywhere
Staff raise requests by email or a web portal; each one gets a number and an owner.
SLAs & escalations
Response and resolution targets by priority, with automatic escalation before a deadline is missed.
Teams & assignment
Route tickets by branch, department or category to the right engineer.
Asset register
Laptops, printers, licences and warranties — who has what, and its full support history.
Knowledge base
Answers to common questions, so staff can help themselves and engineers don't repeat work.
Reports
Ticket volumes, response times, recurring problems and satisfaction — ready for management.
From head office to the furthest branch.
Banks, insurers and corporates with branches across the country need to know that a problem at a remote branch is seen and fixed as quickly as one at head office.
- Branch-level reporting and SLAs
- Clear accountability for every request
- An audit trail for regulators and internal audit
Helpdesk as a managed service.
Don't have an in-house IT team? We can run the helpdesk for you as part of a support plan — your staff log requests, our engineers resolve them, and you see every ticket and every response time.
Ask about support plansSee it in action.
A short demo with your categories, branches and priorities set up.